客户服务代表Customer Service Representative(职位编号：7)招聘_STEMCELL Technologies China最新招聘信息-猎才医药网

职位描述

Duties and Responsibilities:- Provide exceptional frontline Customer Service to Distributors for pre-sales support: checking on-hand parts, maintaining inventory on hold and customers setting up/maintenance in Visual ERP.- Respond to customer inquiries and order status confirmations in a timely manner in writing and over the phone.- Process a variety of customer orders for an assigned territory into the ERP system accurately.- Liaise with Third Party Logistics Partner (3PL) for weekly Distributor shipments.- Responsible for generating Shipment Documentation and Printing / Posting invoices.- Actively review all open orders to ensure backorders are promptly acted on and fulfilled.- Collaborate cross departmentally across Operations, Sales and Marketing to communicate and meet customer requests in a timely fashion.- Act as a custodian of inventory that is warehoused in various locations, including inventory on hold.- Provide reception coverage as required.- Responsible for administrative duties such as, but not limited to: purchase and maintenance of office supply inventory, track and monitor expenses, coordinate travel arrangements, delivery of mail and couriers.Qualifications:- Bachelor’s degree or a diploma in a related field or 1-2 years of related work experience- Presentable friendly, outgoing personality, both in person and over the phone- Strong phone contact handling skills and active listening- Proven customer support experience or experience as a client service representative- Ability to multi-task, prioritize and manage time effectively in a fast-paced environment- Excellent verbal and written communication skills- Detail orientated with a focus on accuracy- Resourceful and proactive; able to identify solutions and address problems independently, in consultation with appropriate stakeholders- Computer proficiency is a MUST with extensive knowledge of Microsoft Office- Fluent in Mandarin and English (reading, writing and speaking) 职能类别：生物工程/生物制药客服主管关键字：客服工作经验外企经验优先相关专业背景良好沟通技巧良好组织能力带薪年假

公司信息

STEMCELL Technologies China is a wholly foreign-owned company registered in China (Shanghai) Pilot Free Trade Zone, whose beneficial shareholder is STEMCELL Technologies Inc.STEMCELL Technologies Inc is a privately-owned biotechnology company headquartered in Vancouver, BC, that helps power leading-edge life sciences research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products and ancillary reagents. We have over 700 science-oriented employees, including 250 PhDs/MScs, with the majority of our other employees holding a BSc or engineering degree.Our goal is to create novel, useful, high quality, standardized products to facilitate cancer and related healthcare research. We see ourselves simply as “scientists helping scientists”, standing by our customers around the globe to provide outstanding products, technical support and training. Driven by our love of science, and our passion for quality, STEMCELL now delivers over 2,000 products to more than 70 countries worldwide.This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities. If you are interested in this exciting opportunity, please apply here.

周边城市招聘：上海浙江安徽广东山东河北重庆北京江苏湖南

企业入驻日期： 2017-12-28

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