Technical Application Scientist/ 技术应用科学家招聘_宜曼达贸易（上海）有限公司最新招聘信息-猎才医药网

职位描述

职位描述：岗位概述：通过电子邮件或电话，为客户提供公司产品操作和维护方面的技术指导和支持。作为联系人，与客户通过电子邮件或电话解决技术和服务相关问题。演示介绍产品的使用和优势。与销售和营销、质量保证/质量控制、研究和开发等部门密切合作，解决客户疑虑，确定纠正措施和客户跟进。可能负责一个指定区域。候选人要求岗位职责：?专业高效确切地分类、查明并解决客户的技术问题。?在设计和解释基因表达、基因分型和“新一代”测序试验方面，为客户提供协助。?向现有客户和潜在客户提供有关选择和使用适当宜曼达产品的技术指导。?协助客户，通过利用公共及专有资料来源和专用软件程序，为定制的基因分型项目选择SNP。?将需要现场支持的问题进行分类，并派发给宜曼达工程师和应用科学家。?使用宜曼达的问题追踪数据库，记录并管理客户问题。?为宜曼达客户开展基于网络的产品培训和应用研讨会。以上所列的任务和职责是本岗位的基本职能；工作开展中可能需要合理完成额外的任务和职责。岗位要求：?具有实验室工作的实际经验，能够使用和建立多种分子生物实验方法，或对其进行查错，比如PCR、新一代测序技术、基因表达分析、基因分型以及相关程序；?具有教学经验者优先考虑；?需要具有卓越的分析能力、问题解决能力和人际关系技巧；?必须具有杰出的书面和口头交流及培训技能；?具有服务岗位工作经验者优先考虑；?具有电子邮件和电话支持渠道工作经验者相关度更高；?曾担任技术支持团队主管工作者相关度更高。教育背景：?分子生物学、遗传学、生物信息学或相关领域专业，博士/硕士或本科学历，外加2年相关实验室工作经验。Position Summary:Provides technical direction and support to customers on operation and maintenance of company products via email or telephone. Serves as customer contact on technical and service-related problems via email or telephone. Demonstrates uses and advantages of products. Works closely with sales and marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.All About YouResponsibilities:?Professionally, efficiently and conclusively triage, troubleshoot and resolve customer’s technical questions.?Assist customers with the design and interpretation of gene expression, genotyping and “Next-Generation” sequencing experiments?Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers?Assist customers with the selection of SNPs for custom genotyping projects by utilizing public and private sources and proprietary software applications?Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists?Log and manage customer issues using Illumina’s issue-tracking database?Conduct web based product trainings and application seminars for Illumina customersAll listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.Requirements:?Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, Next Generation Sequencing, gene expression analysis, genotyping, and related procedures?Teaching experience desirable?Excellent analytical, problem solving and interpersonal skills required?Outstanding written and verbal communication and training skills a MUST?Experience working in any service role desired?Previous experience in email and telephone support channels would be held in high regard.?Previous experience in supervisory roles of technical support teams would be held in high regard.Education:?Ph.D./ M.S or B.S. plus 2 years relevant lab experience in molecular biology, genetics, bioinformatics or related field 职能类别：生物工程/生物制药售前/售后技术支持工程师

公司信息

Illumina公司是全球领先的、专门进行开发、制造和销售用于大规模分析遗传变异和基因功能的生命科学工具及一体化系统的厂商。这些系统实现了几年前甚至无法想象的研究，并让我们距离个性化医疗的实现更近一步。随着技术的快速进步，我们的核心任务是借助行业领先的支持和服务，提供创新、灵活且可扩展的解决方案。我们高度重视协同互动、快速交付解决方案，并满足客户的需求，以努力应对这一挑战。我们的客户遍布全球广泛的科研、政府、制药、生物技术及其他主要机构。 Link: https://www.illumina.com.cn/company/about-us.html

周边城市招聘：上海浙江安徽广东山东河北重庆北京江苏湖南

企业入驻日期： 2017-11-09

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