职位描述
Covance Shanghai is hiring Regional Study Coordinator. This role has a high involvement in client engaging across Asia Pacific. Gain the helicopter perspective from both the client and business, as well as develop the expertise within the clinical trial
The Regional Study Coordinator is responsible for the successful delivery of all
operations (regional monitoring included) of a clinical study in their specific area of the world, acting locally as the appointed Liaison between Global Project Management department and Client Representatives on one side as well as other CCLS departments involved in the clinical study on the other side, to ensure the successful management of regional study responsibilities. The Regional Study Coordinator may ensure as well the communication with the Client when this task is being delegated by the Global Study Manager. Regular communication is essential with the appointed Global Study Manager who is accountable for the entire protocol. This position must be in compliance with the CCLS Global Project Management strategy and deliver outstanding customer satisfaction and performances.
Responsibilities/Duties
1. Act as regional liaison between Global Study Manager and various CCLS departments involved in the study
2. Act as regional liaison between assigned Client representatives (eg. CRA, Site Monitors) and the corresponding local CCLS platform; occasionally, the Regional Study Coordinator can represent Global Study Manager in interactions with the main client contact
3. Close collaboration with the Global Study Manager for all study related aspects that are pertaining to the corresponding local platform and through all study stages, from set-up to closure
4. Review the study Statement of Work to ensure local feasibility and make appropriate recommendations to the Study Design Lead
5. Ensure a detailed knowledge of the SOW specifications and very good understanding of how the SOW specifications impact every operational aspect of the clinical trial
6. Manage day-to-day local study related activities, especially logistics, monitoring and study supplies, keeping the Global Study Manager informed of any study development
7. Monitor, track and provide resolution to all local studies issues and complaints, keeping the Global Study Manager in the communication loop
8. Responsible for implementing monitoring and setting up of local performance metrics and taking corrective actions when needed.
9. Liaise with the Global Study Manager for any tasks assigned to the Regional Study Coordinator as part of the Global Monitoring Plan
10. Demonstrate ability to work in a matrix environment where some task assignments are being channeled down to be dealt with by Regional Study Coordinators while other task assignments will need to be delegated by Regional Study Coordinators to other functional groups; demonstrate flexibility in handling both categories of tasks
11. Participate in functional meetings (eg. CLFs) and provide input, keeping processes up to date
12. Comply with CCLS Global Project Management strategy
13. Support a culture of continuous improvement, quality and productivity
14. Other duties as assigned
Ideal Candidates have 2 or 3 years’ customer service or project management experience in Clinical Trials function, have worked on Neuroscience, Immunology & infectious diseases studies, have some bid defence and costing experience, and are ready for a new exciting challenge!
Education/Qualification:
You should typically be qualified to degree level or equivalent in one of the life sciences.
Language Speaking:
Mandarin (Must); English Required (Must in writing and reading, Oral English should be above average)
Experience:
2 years customer service experience, preferable in pharmaceutical industry (Education may be substituted for experience)
