职位描述
Responsibilities / Duties
Job Summary:
Oversees day to day operations and on time delivery of testing services; manages equipment, instrument, and personnel to meet commitments to clients and department goals; engaged in continuous improvement of the testing services. Meets client expectations in delivery of testing services.
Essential Job Duties:
Managerial and Leadership duties and responsibilities:
Provides managerial leadership to the local department staff.
Communicates the goals and strategy of CCLS, the lab and the department.
Manager all day to day delivery of testing services.
Ensures testing quality and on time delivery of testing services.
Ensures that an adequate number of trained and competent staff is available to match the workload requirements of the department.
Responsible for ensuring client satisfaction.
Responsible for meeting established quality measures and on time responses to quality issues (QTM, PT, QCSR, etc.) as required.
Responsible for meeting established quality measures and on time responses to quality issues (QTM, PT, QCSR, etc.).
Management:
Manages all day to day production operations of the local department.
Manages all non-production activities and obligations of the local department.
Provides support, as required, to the local department leader (director or associate director) and assists in the fulfillment of his/her responsibilities.
Participates in and supports client visits, audits and inquiries to ensure complete fulfillment of requests and interests.
Performance Monitoring and Evaluation:
Ensures quality and timely delivery of both production and non-production activities.
Monitors and reports performance and results against targets and global standards.
Ensures regulatory compliance within the local department.
Coordinates departmental activities in support of other functional areas.
Coordinates departmental activities with Global Laboratory Support Services.
Assists director in the establishment of globally consistent production standards.
Ensures on time delivery of performance reports (PT, QC/PM, Internal and External QC) and responses to inquiries from other functional areas.
Participates in client visits, audits and inquiries; ensures complete fulfillment of requests and audit findings.
Supports Six Sigma and other process improvement initiatives.
Personnel:
Recruits, trains, develops and retains sufficient supervisory resources for the effective oversight of the local department operations.
Converts volume forecasts into specific personnel resource needs and works with the department director (or local associate director) and senior director operations to secure necessary and appropriate personnel in a timely manner.
Plans, schedules and monitors the technical training and development of local departmental staff.
Ensures an adequate level of appropriately trained staff is available and effectively assigned to meet the production and non-production requirements of the local department.
Essential External Client-related Job Duties:
Experience
Required:
Requires 6 years’ experience in a laboratory following clinical training, plus 2 years supervisory or management experience in a clinical laboratory environment.
Education/Qualifications/Certifications and Licenses
Required:
Requires BS degree in Biology, Chemistry or other Life Science; or Medical Technology degree.
Prefer Master’s degree or PhD in a scientific discipline or business administration.
Prefer professional certification (ASCP, AABB or other) in area(s) of expertise.
Fluent in English; Command of French is a plus.
Computer literate.
