客户联络专员-00270

职位描述

A. Job Content

?Groundhandler–supportpatientsinhospital

?Clientservice–supportMembership Orientation Session,clientsonboarding/education

?PromoteIntlSOSservice–expatriatecommunity/hospitals

B. Key Responsibilities 

ClientLiaison

Create awareness and drive utilization in the Shanghai internationalso community network

Be involved in conducting client on boarding program or member education program together with Sales & Marketing

Represent China Assistance Centre to meet up with patient, patient's family and/or client to support medical cases.

Operations

?EnhanceservicequalitythroughgroundactivitiesinShanghaicases

?TimelyescalatecasesrequiringmanagerialinterventiontoOperationManagerandMedicaldirector.

?ProvidetimelyfeedbacktoGlobalAssistanceNetworkmanagersaboutkeyprovidersqualityandsupportmedicalnetworkengagementinitiatives

?Helpbuildingpoolsofgoodcandidatesforcoordinatingnursesorflightnurses

Business

?TopromoteInternationalSOSassistancecapabilitiesandmedicaltransportationleadershiptoidentifyupsellopportunitiesforSalesteam(FirstAidTraining,PPE,etc…)andtransportcaseopportunities

?TounderstandkeyplayersandcompetitioninShanghai.

C.JobProfile

RequiredCompetencies

1.Strongcommunicationskills

2.Abilitytonetwork,esp.ininternationalcommunity

3.Teamwork&Collaboration

4.CustomerFocus

5.Hands-onandindependent

Required Work Experience 

?Minimum3yearsofworkexperienceinthehealthcareindustry,preferableasaqualifiednurse

?Workingorlivingexperienceoverseasisaplus

?Medicalbackgroundisaplus