中心实验室 客服专员(6个月) 上海

月薪： 6-8千/月

该公司所有职位
  • 1年经验
  • 大专
  • 招1人
  • 03-07 发布
  • 五险一金

职位描述

1. Notifying investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW).2. Monitoring, tracking, and resolving requisition holds and informing the Manager and the Project Manager of any delays.3. Updating the database with appropriate information and informing personnel of additional testing needs· Acts as a liaison for investigator sites and sponsors; communicates investigator site needs when new policies or procedures are discussed.· Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP).· Assists and supports management in the implementation of global processes and procedures.· Tracks and reports metrics as determined by management in the agreed timelines.· Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete.· Act as a liaison for the investigator sites.1. Instills a culture where patient safety is top priority2. Promptly address patient safety issues and escalates as needed for resolution3. Ensures the investigator’s needs are explored prior to implementation of new processes and procedures.· File all supporting documentation that is project specific (i.e. project-related correspondence).· Other duties as assignedEducation / Qualifications· Diploma or equivalent· Ability to work independently· Ability to use computer and office software applications (e.g. Microsoft Word, Excel and Outlook)· Strong verbal and written skills· Attention to detailExperience· Demonstration of strong contribution to teamwork· Knowledge of medical terminology工作地址 上海市张江高科技园区李冰路151号 职能类别： 临床协调员 其他 关键字： 客户服务, 助理, 呼叫中心

联系方式

张江高科园区

公司信息

Why Covance? At Covance, you will join like-minded professionals who, together, build our reputation as one of the world's largest and most respected contract research organizations. In choosing Covance, you will be part of a dedicated team that makes a difference in helping to deliver life-saving and life-enhancing medicines to people around the world. We Offer Covance’s ongoing success offers team members unsurpassed growth and career development opportunities. At Covance, we help make the miracles of medicine a reality. We offer opportunities to work on diverse, challenging projects with bright, interesting colleagues while building a flexible and rewarding career. There is no better time to join us!

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